Mobility On-Request Paratransit Automated Phone System

If you require assistance in completing the survey, please call Mobility On-Request Paratransit at 1-866-744-1119.

We've made improvements to the Mobility On-Request Paratransit Contact Centre automated phone system, making it easier for you to book trips and receive information, including new self-serve menu options.

We want to hear your thoughts! Let us know what you think of the new automated phone system by completing this survey. Your input will help inform future changes and improvements to the system. No personal information is collected. All responses will remain anonymous.

For more information or if you require assistance, please call Mobility On-Request Paratransit at 1-866-744-1119.

4. What did you enjoy most about the new automated phone menu?

5. What did you dislike about the new automated phone menu?

6. In your opinion, what improvements could be made to the automated phone menu?

7. Thinking about the last call you made to the Contact Centre, were you able to receive everything you needed from the automated phone menu? Or did you need to speak with a live agent?

I got everything I needed from the automated phone menu

I needed to speak with a live agent

8. Do you plan on using the automated phone menu again?

Yes

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Mobility On-Request Paratransit Automated Phone System